Shipping policy
Effective Date: August 1, 2026
At Benson Flame, we are committed to delivering your orders safely and efficiently across Pakistan. Please review our Shipping Policy before placing your order.
Nationwide Delivery
We provide delivery services throughout Pakistan, including:
- Lahore
- Karachi
- Islamabad
- Rawalpindi
- Faisalabad
- Gujranwala
- Sialkot
- Multan
- Peshawar
- Hyderabad
- Bahawalpur
and all other major cities and towns across Pakistan.
Order Processing
- Orders are processed after successful confirmation.
- Orders above PKR 5,000 require a PKR 2,000 advance payment before dispatch.
- Confirmed orders are usually prepared and handed over to our delivery partners within 1–3 business days, subject to product availability.
Estimated Delivery Time
Estimated delivery times are:
- Major Cities: 2–5 business days
- Remote Areas: 4–7 business days
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any promotional offers for free shipping will be clearly mentioned on the website.
Cash on Delivery (COD)
We offer Cash on Delivery (COD) on eligible orders across Pakistan.
- Orders up to PKR 5,000 are eligible for standard COD.
- Orders above PKR 5,000 require a PKR 2,000 advance payment, with the remaining balance payable upon delivery.
Delivery Instructions
To help ensure a smooth delivery:
- Please provide a complete and accurate delivery address.
- Keep your phone available for order confirmation and courier communication.
- Please keep the required cash ready before your order arrives.
- Delivery riders are not authorized to accept online payments such as JazzCash, Easypaisa, bank transfers, or mobile wallet payments at the time of delivery.
- If you prefer to pay digitally, please contact our customer support team before your order is dispatched.
Commercial & Bulk Orders
For wholesale and bulk purchases, Benson Flame may arrange delivery through trusted cargo or goods transport services depending on the order size and destination.
Additional delivery arrangements may apply for large commercial orders.
Order Tracking
Once your order has been dispatched, tracking information will be shared where available, allowing you to monitor the delivery status of your shipment.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Courier service disruptions
- Severe weather conditions
- Public holidays
- High order volumes
- Remote delivery locations
- Circumstances beyond our reasonable control
Benson Flame is not responsible for delays caused by third-party courier or transport companies.
Receiving Your Order
Upon receiving your order:
- Inspect the outer packaging before accepting the delivery.
- Record a continuous first-time unboxing video from the moment you open the sealed package.
- This video is required as evidence if you need to report a damaged, defective, or incorrect product under our Refund & Replacement Policy.
Incorrect or Damaged Deliveries
If you receive a damaged, defective, or incorrect product, please contact Benson Flame within 24 hours of delivery and provide:
- Your order number
- A complete first-time unboxing video
- Clear photos if requested
Our team will review your claim and assist you according to our Refund & Replacement Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Benson Flame
Email: bensonflame.com@gmail.com
Phone: +923150069200
Website: https://bensonflame.com